Frequently
Asked Questions
What are the main difference between Hajj and Umrah?
Hajj is a mandatory pilgrimage while Umrah is optional, but both involve different rituals and seasons. We can provide guidance to help you choose the most suitable pilgrimage for your needs.
How can I book a tour with Hajj & Umrah?
You can easily book a tour by visiting our website, selecting your desired package, and following the booking instructions. We also offer personalised assistance through our customer support team by emailing us at support@hajjandumrah.com
What are the payment options available for booking my tour?
We offer various payment options, including cash, credit/debit card, bank transfer, and PayPal. You can choose the one that best suits your preferences. You may go directly here to learn more about our payment options.
Can I customise my Hajj or Umrah tour to suit my preferences?
Yes, we provide customisable packages. You can discuss your preferences with our team, and we will tailor a package to meet your specific needs. Just contact our customer support team by emailing us at support@hajjandumrah.com
What’s in the package, and are there any extra charges or hidden fees?
Our package details are transparent, and we strive to include all costs upfront. Any additional fees or charges will be clearly communicated before booking.
How do you ensure quality and comfort during the journey?
We carefully select accommodations that meet our quality standards and are conveniently located near religious sites. You can expect comfortable and clean lodging.
What transportation do you offer for Hajj and Umrah pilgrims?
We arrange comfortable and reliable transportation to and from pilgrimage sites and offer guidance on travel logistics during your journey.
What documents are needed for Hajj and Umrah, and do you assist with the application?
We provide assistance and guidance in obtaining the necessary visas and documents, ensuring a smooth application process. You may go directly here to learn more about the documents needed or contact our customer support team by emailing us at support@hajjandumrah.com
What’s your cancellation and refund policy for changing travel plans?
Our cancellation and refund policies are outlined in our Terms and Conditions, and we will work with you to accommodate changes whenever possible.
What medical and travel insurance do you recommend for pilgrims?
We strongly recommend comprehensive travel and medical insurance to ensure you are adequately covered during your journey.
Why is ATOL protection important for my Hajj and Umrah tour?
ATOL (Air Travel Organiser’s License) protection is a UK government-backed scheme that safeguards your money and ensures you’re not stranded abroad if the tour operator fails. It’s important for your peace of mind, to ensure financial protection during your pilgrimage.
How do I verify your company’s ATOL protection for my tour?
You may verify our ATOL protection by checking our ATOL certificate number on our website and confirming it with the UK Civil Aviation Authority’s ATOL database.