FAQs
Frequently
Frequently
Asked Questions
Asked Questions
Hajj is a mandatory pilgrimage while Umrah is optional, but both involve different rituals and seasons. We can provide guidance to help you choose the most suitable pilgrimage for your needs.
You can easily book a tour by visiting our website, selecting your desired package, and following the booking instructions. We also offer personalised assistance through our customer support team by emailing us at support@hajjandumrah.com
We offer various payment options, including cash, credit/debit card, bank transfer, and PayPal. You can choose the one that best suits your preferences. You may go directly here to learn more about our payment options.
Yes, we provide customisable packages. You can discuss your preferences with our team, and we will tailor a package to meet your specific needs. Just contact our customer support team by emailing us at support@hajjandumrah.com
Our package details are transparent, and we strive to include all costs upfront. Any additional fees or charges will be clearly communicated before booking.
We carefully select accommodations that meet our quality standards and are conveniently located near religious sites. You can expect comfortable and clean lodging.
We arrange comfortable and reliable transportation to and from pilgrimage sites and offer guidance on travel logistics during your journey.
We provide assistance and guidance in obtaining the necessary visas and documents, ensuring a smooth application process. You may go directly here to learn more about the documents needed or contact our customer support team by emailing us at support@hajjandumrah.com
Our cancellation and refund policies are outlined in our Terms and Conditions, and we will work with you to accommodate changes whenever possible.
We strongly recommend comprehensive travel and medical insurance to ensure you are adequately covered during your journey.
ATOL (Air Travel Organiser’s License) protection is a UK government-backed scheme that safeguards your money and ensures you’re not stranded abroad if the tour operator fails. It’s important for your peace of mind, to ensure financial protection during your pilgrimage.
You may verify our ATOL protection by checking our ATOL certificate number on our website and confirming it with the UK Civil Aviation Authority’s ATOL database.